We provide a range of shipping services including standard ground shipping, expedited delivery, air freight, ocean freight, and specialized transport for oversized or fragile items.
Yes, we provide pickup services for shipments as well as drop-off options at designated locations. Contact us to schedule a pickup or inquire about available drop-off points.
Modification or cancellation of shipments is possible within a specific timeframe and may be subject to additional fees. Contact our customer service promptly for assistance.
Yes, we provide international shipping services to various destinations worldwide. Rates and delivery times may vary based on the destination and service selected.
You can track your shipment by using the tracking number provided upon booking. Enter the number on our website's tracking page for real-time updates on your shipment's status and location.
We accept various payment methods including credit/debit cards, bank transfers, and online payment gateways. Payment details will be provided upon booking confirmation.
Yes, we provide pickup services for shipments as well as drop-off options at designated locations. Contact us to schedule a pickup or inquire about available drop-off points.
Basic insurance coverage is often included. Additional insurance options for high-value items or specific requirements are available at an extra cost.
Yes, our online portal allows access to payment history and invoices. Log in with your credentials to view past transactions and invoices.
Tracking information becomes available once the shipment is processed and scanned into our system, usually within 24 hours of pickup.
Yes, tracking is available for most international shipments. However, tracking details may vary based on the destination country's postal system.
If you notice discrepancies or unexpected delays in tracking, contact our customer service team for assistance and investigation.
Yes, our tracking system allows for simultaneous tracking of multiple shipments by entering respective tracking numbers.
Basic insurance typically covers damage or loss of the shipment up to a certain limit. Check your shipping documents for coverage details.
After approval, the settlement process begins. Depending on the claim, you may receive compensation, replacement items, or repair services as per the policy terms.
Basic insurance coverage is often included in our shipping rates. Additional insurance options for high-value items or specific requirements are available at an extra cost.
If your shipment is damaged, document the damage by taking photos and notify our customer service team immediately to initiate a claim process.
Yes, you can typically track the status of your claim online through our claims portal using your claim reference number.
Our return policy allows for returns within a specified timeframe from the delivery date. Please refer to our terms and conditions for the exact return window.
Refunds are typically processed within a few business days after the returned item is received and inspected. The exact timeline may vary based on the payment method.
Return shipping costs are typically the responsibility of the customer unless the return is due to an error on our part or a defective item as outlined in our policy.
If your refund is delayed or not received within the expected timeframe, contact our customer service team for assistance in resolving the issue.
Yes, you can track the status of your return or refund through our customer service team or online portal using your return reference number.
